The International Centre - About the International Centre

COVID-19 Information


COVID-19 Safety Plan for Visitors and Attendees

Putting You First

Since 1972, The International Centre has always prioritized the health and well-being of our staff, clients, event attendees and visitors

In preparing to welcome you back, The International Centre team has been working hard to prepare our facility for the long-awaited return of events, meetings and conferences. While our standards for health and safety have always been high, over the past few months we have collaborated with a wide-range of experts including public health organizations, local and provincial government and industry professionals to help develop a set of comprehensive safety measures to keep you safe.

These measures will be regularly updated as guidance from these experts continues to evolve. For the foreseeable future, adapting to new ways of doing business will be a necessity for events to happen.

As a result, The International Centre has developed the TICC COVID-19 Pandemic Task Force to implement and ensure compliance of the best practices necessary to reopen the Centre and create a healthy and safe environment for all.

We look forward to welcoming you back to The International Centre!

What You Can Expect When Visiting Our Venue

Physical Distancing

  • Visitors are reminded to stay a minimum of 2 metres (6ft) from others.
  • Single venue entrance and exit points will be used whenever possible.
  • Please ensure you know which Entrance(s) to go to upon arrival. Access through the building is unavailable.
  • We have instituted reduced room capacities for each event to allow for safe physical distancing.


  • Signage will be posted prominently throughout the venue reminding attendees of the 2 metres (6ft) physical distancing protocol and other relevant health guidelines.
  • Signage will be posted in all public washrooms encouraging proper handwashing hygiene.
  • For the foreseeable future, air dryers in washrooms have been deactivated to avoid the spread of germs. Paper towels are provided.

Personal Protective Equipment (PPE)

  • In accordance with the City of Mississauga by-law no. 0169-200, all persons entering and remaining within The International Centre are required to wear a mask or face covering.
  • Our staff and service providers will be supplied with PPE including disposable face masks, personal hand sanitizer, protective eyewear and disposable gloves. Staff are expected to wear PPE in all public areas.
  • Kitchen, Banquet and Serving staff who prepare or handle food will be required to wear PPE while in any of our food preparation areas.

Enhanced Cleaning And Sanitization

  • As part of our enhanced cleaning protocols, we have procured hospital grade disinfectants, scrubbing machines, and electrostatic sprayers that will be used throughout our facility on a frequent basis.
  • Special attention and increased frequency will be given to cleaning and sanitizing of all high-touch point areas including countertops, tables, chairs, faucet handles, doorknobs, light switches, railings, toilets and elevator buttons.
  • We have implemented additional staffing and hours dedicated to the daily deep cleaning and sanitization of our facility.

Hand Sanitizers

  • Dispensers will be located prominently throughout all public areas; notably at all primary arrival/exit points, lobbies, food service areas, and other key contact areas.

Protective Barriers

  • Protective barriers or partitions will be installed on registration booths and food service areas for additional protection.

Preparing Our Staff

  • We have instituted elevated Staff Hygiene and Wellness screening protocols at the beginning of every shift including contactless temperature checks and health screenings.
  • Our staff will be required to undergo a training program on how to prepare themselves for work, how to protect themselves at work and how to engage with our visitors to ensure a safe event environment
  • Staff who prepare or handle food will be will be required to have up-to-date Basic Food Handler Certificates.

Working With Our Clients To Host Safe Events

  • The International Centre has developed the
    COVID-19 Best Practices Guidelines for Meetings and Events. These guidelines include new safety protocols the facility will implement in preparing the building and staff for reopening, including recommendations for our clients and industry partners that will address safe event and meeting practices allowing the events industry to resume in a phased and structured approach.

Contactless Payment

  • We encourage the use of debit and credit card sales,
    where possible.
For the latest developments on COVID-19 please visit:
Please be sure to visit each event’s own website for additional health and safety protocols that are directly related to that specific event.